1win Rules and Regulations in Zambia

These Terms and Conditions set the legal framework for the use of our betting and gaming services in Zambia. They apply to all users of the official website and the mobile application in Zambia. You agree to these rules when you complete registration or continue to use your account. Read them before placing a bet or using any feature. Changes may be published at any time to reflect legal or operational updates.

General Terms

  • Acceptance of terms
    • By creating and maintaining an account on 1win, you confirm that you have read and agree to these Terms and any policy referenced here.
    • Continued use of the services after updates means acceptance of the revised terms.
  • Eligibility and registration
    • You must be at least 18 years old and legally allowed to participate in betting in Zambia.
    • You agree to provide accurate information during registration and to keep it current.
    • Only one account per person, household address, email, phone number, payment instrument, and device may be maintained unless we permit otherwise.
  • Proper platform use
    • Use the account for personal entertainment only and not for commercial, automated, or fraudulent activity.
    • You agree not to interfere with the site, attempt to bypass security, or misuse services.
    • Access may be restricted if your location or activity breaches legal requirements or internal risk rules.
  • Content and intellectual property
    • All site content, odds, data, trademarks, logos, and software are protected by intellectual property laws.
    • Copying, re-distribution, scraping, or republication is prohibited without prior written consent.
  • Changes to terms and services
    • We may modify terms, rules, or features to reflect legal, technical, or operational needs. Material changes will be posted in the policy hub and may be notified through your account.
  • Limitation of liability
    • Services are provided on an as-available basis. We are not responsible for interruptions due to telecom failures, system outages, events outside our control, or errors in external data feeds.
    • To the extent permitted by law, our maximum liability for any claim relates to the amount of the bet or the balance affected.
  • Suspension and termination
    • We may suspend or close an account for breach of these Terms, fraud, chargebacks, responsible gambling concerns, or legal requests.
    • Any open bets may be settled, voided, or paid per the applicable rules.
  • Your rights and responsibilities
    • You have the right to access your account data, request limits, and withdraw eligible funds per Payment Rules.
    • You are responsible for maintaining confidentiality of credentials and for all activity under your login.

General Betting Rules

  • Who may place bets
    • Only verified users aged 18 or over, lawfully present in Zambia, may place bets.
    • Betting may be restricted if your account is self-excluded, limited, or under review.
  • Bet acceptance
    • A bet is accepted when it appears in your bet history with a unique reference and status confirmed.
    • If a technical issue prevents confirmation, the bet is not accepted and no stake is deducted.
  • Stakes, limits, and odds
    • Minimum and maximum stake amounts, as well as maximum payout limits, are shown in the bet slip or event page.
    • Odds may change before acceptance. If odds change during placement, you will be prompted to accept the new price.
  • Settlement of bets
    • Bets are settled based on the official result published by the relevant governing body for the event.
    • If an event is postponed or abandoned, settlement follows the specific sport or market rules displayed in the help centre.
    • Obvious pricing or market errors may lead to correction or voiding of affected bets.
  • Cancellations and voids
    • We may void a bet for palpable error, market malfunctions, breach of rules, or prohibited betting patterns.
    • Your request to cancel a confirmed bet is not guaranteed. Approval depends on market status and internal policies.
  • Restrictions and fair use
    • Accounts may be limited to manage trading risk, prevent bonus abuse, or ensure legal compliance.
    • Linked accounts, syndicate activity, or arbitrage that breaches fair use may lead to stake limits or voids.
  • Special features
    • Cash Out or partial Cash Out, where available, follows the value shown at the time of action and does not guarantee a profit.
    • Free bets and bonuses are governed by promotional terms, including expiry, eligible markets, and minimum odds.
  • Records and disputes
    • Your bet history in the account area is the primary record of activity.
    • Disputes should be raised promptly through support, providing the bet reference and event details.

Payment Rules

  • General funding and withdrawals
    • Account currency for Zambia is ZMW. You must use payment methods in your own name.
    • The same method used for deposit may need to be used for withdrawal, subject to availability and security checks.
  • Methods and limits
    • Available methods are shown in the cashier and may include bank cards, bank transfer, mobile money providers in Zambia such as MTN Money, Airtel Money, and Zamtel Kwacha where supported, and selected e-wallets.
    • Minimum and maximum amounts, fees, and any daily or monthly limits are displayed next to each method.
  • Processing times
    • Deposits are usually credited instantly or within minutes, depending on the provider.
    • Withdrawals are processed after verification and can take from minutes up to several business days, depending on the method and required checks.
  • KYC and AML checks
    • Before withdrawals, you may be asked to complete identity verification, address confirmation, and payment method ownership checks.
    • Source of funds or source of wealth documents may be requested in line with AML obligations.
  • Transaction rules
    • Third party payments are not allowed. We may return funds to the original source if a mismatch is detected.
    • If you request withdrawal without sufficient betting activity, a processing fee or review may apply as shown in the cashier.
    • Chargebacks or payment disputes can lead to account restriction and recovery of costs.
  • Cancellations and reversals
    • You may cancel a pending withdrawal if the option appears in your account before processing starts.
    • We may cancel or delay transactions to comply with legal, security, or risk controls.
  • Taxes and reporting
    • You are responsible for any taxes or levies arising from your winnings under Zambian law. Statements are available in your account history.

Responsible Gambling

  • Commitments and safe use
    • Gambling should be recreational. Do not chase losses and set a budget before you bet.
    • Betting is not a source of income. Only stake funds you can afford to lose.
  • Control tools
    • Deposit, loss, stake, and session limits can be set in your account or by contacting support.
    • Time-out, reality checks, and long term self-exclusion options are available.
    • Self-assessment questionnaires can help you review your betting behaviour.
    • You can ask 1win support to apply or adjust limits and to disable bonuses during self-exclusion.
  • Protection of minors
    • Under 18s are not allowed to register or use the services. Keep devices and credentials secure and consider device-level blocks.
  • Support and resources
    • If gambling is harming you or your family, seek help from local health services or counsellors in Zambia.
    • International resources include Gambling Therapy, GamCare, and BeGambleAware. Blocking software such as BetBlocker or Gamban may assist.

Anti-Money Laundering

  • Legal obligations
    • We follow applicable laws of Zambia to prevent money laundering and terrorist financing, including obligations under the Financial Intelligence Centre framework.
  • Know Your Customer
    • Verification may include ID, selfie checks, proof of address, and verification of payment instruments.
    • Enhanced due diligence may be required for higher risk profiles, large transactions, or politically exposed persons.
  • Monitoring and detection
    • Transactions and betting patterns are monitored using automated and manual reviews to detect unusual activity.
    • We may request source of funds or source of wealth documents if risk indicators appear.
  • Reporting and cooperation
    • Where required, suspicious activity may be reported to the competent authorities without prior notice to you.
  • Consequences of breach
    • We may delay, freeze, or block transactions and accounts to complete reviews.
    • Funds may be retained if they are linked to illegal activity, subject to legal processes.
    • Access to bonuses and services may be restricted during investigations.

Privacy Policy

  • Data we collect
    • Registration details, identity documents, contact data, and age confirmation.
    • Account and transactional data, including deposits, withdrawals, bets, and bonuses.
    • Technical data such as device identifiers, IP address, cookies, and approximate location.
    • Communications through chat, email, and call recordings for quality and security.
  • How data is used
    • To provide and personalise services, manage your account, settle bets, and operate bonuses.
    • To meet legal obligations, including KYC, AML, and responsible gambling checks.
    • To secure systems, prevent fraud, and perform risk and compliance audits.
  • Legal basis and sharing
    • Processing is based on contract performance, legal obligations, and legitimate interests. Consent may apply to certain marketing or cookies.
    • Data may be shared with payment providers, KYC vendors, fraud prevention services, and regulators when required by law.
    • Cross border transfers follow appropriate safeguards as required by applicable Zambian law.
  • Retention
    • Data is retained for the period needed to provide services and to meet legal and tax requirements, then securely deleted or anonymised.
  • Your rights
    • You may request access, correction, deletion, restriction, portability, or object to certain processing where applicable.
    • To exercise rights, contact support through the channels listed on the site and state your account details.
  • Cookies
    • Cookies and similar tools support login, bet placement, and analytics. Manage preferences in your browser and in the cookie banner.

Security

  • Technical measures
    • Transport layer encryption protects data in transit and encryption safeguards sensitive data at rest.
    • Systems use firewalls, hardened configurations, and regular vulnerability scanning.
  • Account protection
    • Strong passwords and two factor authentication are supported and recommended.
    • Session timeouts, device checks, and login alerts help prevent unauthorised use.
  • Monitoring and response
    • Security events are logged and monitored. Suspected incidents trigger investigation and remediation procedures.
    • Regular access reviews and separation of duties reduce internal risk.
  • Your role
    • Keep credentials confidential, secure your devices, and log out after each session.
    • Report any suspicious activity to support immediately so we can protect your account.

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