Responsible Gaming

Betting always carries a risk of losing money. Treat gambling as paid entertainment, not a way to make income. Use safe play habits and account tools to protect your finances and peace of mind.

• Set a budget you can afford to lose before playing.
• Use deposit, loss, and wager limits in your account. 1win provides these controls.
• Decide session time limits and take regular breaks.
• Do not chase losses or try to recover quickly.
• Keep gambling separate from rent, school fees, or essentials.
• Stay sober and avoid betting when stressed or tired.
• Review your bet history to learn your patterns and control spending.
• Protect minors: keep logins private and use device parental controls.
• Only adults 18+ may gamble; never allow minors to access your account.
• Follow the responsible gaming policy and house rules.

Warning signs can be gradual and easy to miss. Gambling addiction is a serious condition that needs attention and support.

• Spending more than you can afford or using borrowed money
• Chasing losses after a bad session
• Hiding betting from family or friends
• Feeling anxious, irritable, or restless when not playing
• Needing bigger stakes to get the same excitement
• Missing work, school, or family duties
• Skipping bills or selling items to fund gambling
• Betting to escape stress, sadness, or problems
• Trying to cut back and failing repeatedly
• Ignoring time, limits, or house rules during sessions

Practical steps and professional support can help you regain control. Tools in your account and clear habits reduce risk and harm.

• On 1win, set deposit, loss, and wager limits that match your budget.
• Activate time-outs to pause playing for 24 hours or longer.
• Turn on reality checks and session reminders to track time.
• Request self-exclusion for a fixed period if you need a longer break.
• Withdraw surplus funds promptly and keep gambling money separate.
• Remove saved payment methods and unsubscribe from marketing.
• Keep a spending diary and review your bet history weekly.
• Avoid alcohol or drugs when betting; stay focused and rested.
• Tell a trusted person and consider counselling for addiction.
• Install blocking software on your devices to restrict gambling sites.

Independent support is available in Zambia. These services provide advice, counselling, and useful tools for players and families.

• Ministry of Health Zambia: mental health services and facility contacts. https://www.moh.gov.zm
• WHO Zambia Country Office: health programmes and referrals. https://www.afro.who.int/countries/zambia
• Gambling Therapy: free online counselling and live chat. https://www.gamblingtherapy.org
• Gamblers Anonymous International: peer support and meetings online. https://www.gamblersanonymous.org/ga
• GamCare: information, live chat, and self-help resources. https://www.gamcare.org.uk
• BeGambleAware: education, tools, and support options. https://www.begambleaware.org

If you are worried about addiction or need help applying limits, you can contact 1win support. The team can guide you on account controls, self-exclusion, and our policy.

• Live Chat: open the support chat in your account on the website or app.
• Help Centre Email: submit a request through the Help Centre from your profile.
• In-Account Messages: check Support in your profile and reply to messages.
• Responsible Gaming Requests: ask support to set limits or apply self-exclusion.