1win KYC & AML Policy

The platform applies KYC and AML controls to verify identity, prevent fraud, and combat financial crime in Zambia. These measures maintain user safety, fair play, and transparency while meeting legal and regulatory requirements.

• Fair play for every account holder
• User safety through robust security measures
• Transparency in identity check and document submission
• Compliance with Zambian AML/CTF laws and reporting obligations
• Account protection through ongoing risk controls

Every new user must complete identity verification before full access to services. Additional checks may be required at any time to confirm personal data remains accurate.

• Government-issued photo identification
• Proof of residential address
• Confirmation of ownership of the selected payment method

The platform maintains AML controls designed to deter money laundering, terrorism financing, and other illegal activity. These controls align to Zambian regulatory requirements and guidance from the Financial Intelligence Centre (FIC).

• Continuous transaction monitoring and activity review
• Automated detection rules for unusual patterns and suspicious activity
• Enhanced due diligence for higher-risk users, events, or geographies
• Manual reviews of large, complex, or unusual transfers
• Risk scoring of accounts and payment behaviours
• Sanctions and PEP screening aligned to local and international lists
• Timely reporting to competent authorities, including the FIC, where required by law

Certain actions are forbidden to support KYC, AML, and user safety. Violations threaten account protection and may breach Zambian law.

• Opening or using multiple accounts to avoid controls
• Submitting forged, altered, or stolen documents
• Any attempt to launder funds or disguise source of funds
• Manipulating systems, bets, or game outcomes
• Sharing or selling account access or credentials
• Using payment instruments owned by third parties
• Misrepresenting identity or personal data

Breaches of this policy or related terms may result in immediate enforcement steps. Actions depend on risk level, legal duties, and findings from internal reviews.

Temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users must provide accurate, complete, and current personal data and complete ID verification within requested timeframes. Document submission must be legible and authentic, and any change to address, identity details, or payment method must be updated promptly. Users must respond to requests for additional documents or information when risk reviews require it. Only payment methods owned and controlled by the account holder may be used. Any suspicious activity noticed on an account should be reported to support without delay.

The platform upholds fair play and transparency to protect users and maintain a safe environment in Zambia. Policies and security measures are applied consistently to preserve account protection and responsible gaming standards.

• Adherence to KYC, AML, and CTF standards under Zambian law
• Confidentiality and protection of personal data under applicable data protection laws
• Ongoing monitoring for suspicious activity and reporting obligations as required
• Prevention of manipulation, collusion, and other unfair behaviour
• User support on safety, identity check matters, and compliance queries
• Shared responsibility between the platform and users to reduce risks
• Equal conditions and impartial treatment for all users