1win Contacts in Zambia
Here you will find the 1win contacts for Zambia. Use live chat on-site or in the app, or write to our 1win email address via the Help Centre; you can also message our official social and messenger pages. We reply in English, usually in minutes on chat and within 24 hours by e‑mail.
All Ways to Contact 1win
Use this page when you need help about your account or game issues on the platform, or to reach our team for affiliates, media, marketing, legal, or corporate matters. We also accept partnership and investor proposals via e‑mail.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (24/7) | Tap the chat icon at the bottom-right of the page, or in the app go to Menu > Support > Live chat. Typical reply: a few minutes. | Urgent issues about account access, deposits or withdrawals, bet settlement, verification, or a game problem. |
| E‑mail (Help Centre ticket) | Log in and open Account > Help Centre > E‑mail us. Attach files if needed. Typical reply: within 24 hours. | Formal requests, documents for KYC, complaints that need a written record, or transaction confirmations. |
| Phone | There is no 1win contact number in Zambia. Use live chat for real‑time help. | Not available by phone. Use chat or e‑mail. |
| Messengers (Telegram / WhatsApp) | Open the verified messenger buttons in the site footer or in the app Support menu. Do not use links from third parties. | Quick status checks or a short question. Complex cases move to chat or e‑mail. |
| Social media (Facebook / X) | Follow our official pages via the footer links and send a message. Avoid pages that are not verified. | General questions, feedback, or reporting a fake page. For account or payment data, use live chat or e‑mail. |
| Support form (on‑site) | Go to Contact Us on the site and fill the form. You will receive an e‑mail confirmation. | Non‑urgent questions, corporate or media enquiries, affiliate or marketing proposals. |
Updated: